Bluewater Books & Charts
Returns within 30 days of purchase that are in re-salable condition and with a valid sales receipt will be exchanged or refunded. All merchandise returned must be in new condition and must be the current edition.
Electronic charts, software and videos that are defective may be returned within 30 days for a same title replacement or refund. Custom programmed charts chips are not returnable unless defective.
Software that is unopened and not registered to the customer may be returned within 30 days with valid receipt.
Special order items (flags, foreign charts, or items we don’t normally stock) are not refundable and must be paid for in advance.
Depending on type of products and size of order the return may be subject to a restocking fee.
Print on demand charts (POD) are printed specially for each customer order. We do not keep stock of these items. These charts are corrected to the latest Notice to Mariners and cannot be resold to another customer if returned. Any POD charts returned within 30 days will be given credit or refund based the table below not the original purchase price.
Print on demand chart refund amounts:
- US $12
- UKHO $ 15
- Other $ 10 ( eg: Canadian, French etc)
Please contact Customer Service, within 30 days, at [email protected] or (800) 942-2583 for a return authorization number. We can not be responsible for any items returned without the RA number. The RA number must be clearly marked on the outside of package. Shipping instructions will be given when the RA is issued. No refund or credit will be issued for shipping, handling charge or items lost or damaged in transit, so consider shipping with a carrier that offers insurance and the ability to trace your shipment. We can not accept returns sent COD or freight collect. All Returns are subject to inspection for determination of marketability and may be subject to a 15% processing fee. All Items returned must be in their original packaging with all of the original contents intact.